At Oreame, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy that complies with European consumer protection laws. Please read the following details carefully.

1. Return Eligibility

You have the right to return any item purchased from Oreame within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive (2011/83/EU). This applies to all jewelry that is unworn, undamaged, and in its original packaging with all accompanying certificates or documentation.
Please note the following exceptions:

• Custom-made or personalized items (including engraved or specially altered pieces) are non-refundable and non-returnable, as per EU regulations on customized goods.
• Items that show signs of wear, damage, or alteration by third parties are not eligible for returns.

2. How to Initiate a Return

To initiate a return, you must notify us within 14 days of receiving your item(s) by contacting our customer service at info@oreame.shop. Please provide your order number and details of the item(s) you wish to return.
Once you have notified us, you will receive detailed return instructions, including the return shipping address and any necessary documentation.

3. Return Shipping

• The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrectly delivered.
• We recommend using a secure and trackable delivery service as Oreame is not responsible for any lost or damaged returns.
• Items must be returned within 14 days after you have informed us of your decision to cancel the purchase.

4. Condition of Returned Items

Items must be returned in their original, unused condition, including all packaging, certificates, and documentation. If the item shows signs of wear, damage, or alteration, we reserve the right to refuse the return or apply a reduced refund to cover the repair or replacement cost.

5. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, refunds will be processed within 14 days of receiving the returned goods.

• Refunds will be issued to the original payment method used at the time of purchase.
• Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

6. Faulty or Incorrect Items

In the rare event that you receive a faulty or incorrect item, please contact us immediately at info@oreame.shop. We will arrange for the return shipping at no cost to you and either provide a replacement or issue a full refund, including any applicable shipping fees.

7. Exchanges

Exchanges are subject to availability. If you wish to exchange an item, please contact us within 14 days of receiving your order, and we will guide you through the process.

8. Contact Information

For any questions or to initiate a return, please contact our customer service team at:
Email: info@oreame.shop
Phone: +32 477 34 80 34
Address: Hoveniersstraat 30, Bus 123, Suite 620, 2018 Antwerpen, Belgium

9. Legal Rights

This Return Policy does not affect your statutory rights under European law. In the event of any discrepancies between this policy and applicable European laws, your rights as a consumer under EU law will take precedence.
By placing an order with Oreame, you agree to the terms of this Return Policy.